Refund policy

The following right of cancellation only applies to consumers engaged in distance selling:

1. Cancellation policy

Right of cancellation

You have the right to cancel this contract within 14 days without giving reasons.

The cancellation period is 14 days from the date on which the contract is concluded.

To exercise your right of cancellation, you must inform us (FS Cars, Nieuweweg 26A, 1784 PJ Den Helder, Netherlands, telephone: 0031-(0)681 309 418, email: of your decision to cancel this contract by giving clear notice (e.g. a letter sent by post or email). You may use the attached sample cancellation form to do so, although this is not mandatory. 

To meet the cancellation deadline, it is sufficient to notify us that you intend to exercise your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel the contract, we must refund all payments that we have received from you, including delivery costs (except for the extra costs resulting from you having chosen a type of delivery other than the cheapest standard delivery offered by us) without undue delay and at the latest within 14 days from the date on which we receive notification that you are cancelling the contract. To make this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees for this repayment. 

If you have requested services to start during the cancellation period, you must pay us an amount corresponding to the proportion of services already rendered up to the date on which you inform us you are exercising your right to cancel this contract, relative to the total scope of services provided for in the contract.

  1. Note on lapse of the right of cancellation  streaming

In the case of contracts concerning the supply for a fee of digital content that is not provided on a physical data medium, the right of cancellation lapses under the following circumstances:

  1. when the supplier has already begun to fulfil the contract;
  2. when the consumer has given their explicit consent to the supplier beginning to fulfil the contract before the end of the cancellation period;
  3. when the consumer has confirmed their acknowledgement that by giving their consent to fulfilment of the contract beginning, their right of cancellation will lapse;
  4. when the supplier has given the consumer confirmation in accordance with Section 312 et seq.

3. Sample cancellation form 

(If you wish to cancel the contract, please fill in this form and return it to us.)


FS Cars

Nieuweweg 26A

1784 PJ Den Helder



I/we (*) hereby cancel the contract I/we (*) have entered into to purchase the following goods (*)/receive the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for notification on paper)



(*) Delete as appropriate.


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